---
title: "The invoice shows \"Paid\" but I don't see it in my bank account. What should I do?"
description: "Banks typically post ACH payments around 5:00 PM PST on business days. Make sure you're checking the correct bank account. 3. If it’s the next business day and the funds still aren’t there\nThe most common reason is: An incorrect account number or routing number was entered when linking the bank account."
---

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# The invoice shows "Paid" but I don't see it in my bank account. What should I do?

## Troubleshoot missing deposits after an invoice is marked paid, including ACH timing and bank account issues.

If your invoice is marked **“Paid”** in Beam but you don’t see the funds in your bank account, here’s what to check:

#### **1. Confirm deposit timing (ACH posting time)**

Banks typically post ACH payments around **5:00 PM PST** on business days.

- If the invoice was marked Paid today, wait until the end of the business day.
- If it’s a weekend or holiday, the deposit may post the next business day.

#### **2. Make sure you're checking the correct bank account**

On the **Invoice Detail page**, look at the **top right corner** to see which bank account the payment was deposited to.

Common issue:

- You may be checking a different bank account than the one connected to that invoice.

#### **3. If it’s the next business day and the funds still aren’t there**

The most common reason is:

- An incorrect **account number or routing number** was entered when linking the bank account.
- In this case, the ACH transfer will typically **fail** and be returned within **1–2 business days**.

Once the payment fails, the invoice status will update accordingly.

#### **4. Still unsure?**

If:

- It’s been more than 2 business days, or
- None of the above explains what happened

**Please contact Beam Customer Support and include:**

- Invoice number
- Date marked as Paid
- The bank account listed on the invoice

We’ll help investigate right away.

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