The invoice shows "Paid" but I don't see it in my bank account. What should I do?

If your invoice is marked “Paid” in Beam but you don’t see the funds in your bank account, here’s what to check:

1. Confirm deposit timing (ACH posting time)

Banks typically post ACH payments around 5:00 PM PST on business days.

• If the invoice was marked Paid today, wait until the end of the business day.

• If it’s a weekend or holiday, the deposit may post the next business day.

2. Make sure you're checking the correct bank account

On the Invoice Detail page, look at the top right corner to see which bank account the payment was deposited to.

Common issue:

• You may be checking a different bank account than the one connected to that invoice.

3. If it’s the next business day and the funds still aren’t there

The most common reason is:

• An incorrect account number or routing number was entered when linking the bank account.

• In this case, the ACH transfer will typically fail and be returned within 1–2 business days.

Once the payment fails, the invoice status will update accordingly.

4. Still unsure?

If:

• It’s been more than 2 business days, or

• None of the above explains what happened

Please contact Beam Customer Support and include:

• Invoice number

• Date marked as Paid

• The bank account listed on the invoice

We’ll help investigate right away.